There are two ways to reach us. We acknowledge every request within one business day.
1. From inside CaseSync (administrators)
If you're an agency administrator, open Admin → Help desk and submit a ticket. It reaches our support team and stays on your agency's record, so you can see what you asked and when.
2. By email
Write to help@getverimedic.com. Tell us your agency, what you were trying to do, and what happened instead. A screenshot helps.
Please leave patient information out
Don't put patient names, dates of birth, incident numbers or any other patient detail in an email. Our support tools aren't the place for it.
If we need to see a specific call, tell us which screen you were on and roughly when. We'll take it from there inside CaseSync, where the access is controlled and audited.
Is CaseSync down?
Check our status page first. It shows whether CaseSync is up and lists any open incidents.
Security concerns
Email security@verimedicsystem.com. See the Security and privacy FAQ.